Use diagnostics

Updated 15 Feb 2024

Pearson Support uses diagnostics to pinpoint your issues using Revel or eText content.

Revel and eText or Partner CPI integration (LTI 1.1)

Follow the instructions for your Blackboard version.

  1. From your LMS course, select Tools and then Content Market Tools. Need details?

    Tools option and then Content market tools

  2. Under Used in this course, select the Pearson icon.

    Pearson icon

  3. Select Pearson Diagnostics.

    Diagnostics icon

    If you or your students can't open diagnostics, adjust your course settings.

  4. To create a .txt file for Pearson Support, select Export to File.

    Export to File button

  1. From your LMS course, select View course and institution tools.

    View course & institution tools link

  2. Select Pearson and then Diagnostics.

    Diagnostics option

  3. To create a .txt file for Pearson Support, select Export to File.

    Export to File button

  1. From your LMS course, select the Revel and eText link. For Barnes & Noble, Follett-Willo, RedShelf, or VitalSource, select the Course Materials, Access Courseware, or Launch Courseware link. Don't see the link?
  2. On the Pearson Home page, select Diagnostics from the Options menu.

    Diagnostics button

  3. To create a .txt file for Pearson Support, select Download.

    Download button

To identify your integration, look for the Launch Type in Diagnostics.

Launch Type

Access Pearson or Access Pearson Codeless integration (LTI 1.3)

  1. From your LMS course, select the Access Pearson link. For Barnes & Noble, Follett-Willo, or VitalSource, select the Course Materials, Access Courseware, or Launch Courseware link. Don't see the link?
  2. On the Pearson Home page, select Diagnostics from the Options menu.

    Diagnostics button

  3. To create a .txt file for Pearson Support, select Download.

    Download button

To identify your integration, look for the Launch Type in Diagnostics.

Launch Type