Location: Troubleshoot

Troubleshoot logging in and getting started

The following are issues and errors you might encounter when logging in or linking your Blackboard and Pearson accounts.

Note: If you have previously registered for a Pearson MyLab & Mastering account from a Blackboard course, you must use the same Pearson account when enrolling in additional MyLab or Modified Mastering courses from Blackboard. You can link only one Pearson account to your existing Blackboard account.

collapsedI can't link my accounts.


collapsedSome pages in my course appear to be blank or don't fully load. How can I use all of the content in my course?


collapsedMy instructor does not see my name listed in the MyLab or Modified Mastering course roster or my work in the Pearson gradebook, but I am enrolled in the course and doing work.


collapsedWe are sorry; your course did not load properly.
An error occurred while processing the request.