The following are issues and errors you might encounter when logging in or linking your Blackboard and Pearson accounts.
Note: If you have previously registered for a Pearson MyLab & Mastering account from a Blackboard course, you must use the same Pearson account when enrolling in additional MyLab or Modified Mastering courses from Blackboard. You can link only one Pearson account to your existing Blackboard account.
You might be using an incorrect Pearson username and password.
Make sure you use your Pearson account username and password (not your Blackboard username and password).
If you don't remember your Pearson username or password, click Forgot your username or password? and Pearson will email you this information. If you do not have a Pearson account, create a new one.
This might happen if you enrolled in the course directly at the Pearson site and are working in a different course than the one your instructor has paired with the Blackboard course.
Talk to your instructor to make sure you are enrolled and are working in the correct course. If you are not, register for the correct course.
You are trying to access your MyLab or Modified Mastering course before Pearson finished creating it.
If your instructor says the course is set up but you still get the error message, contact Pearson Support.