Contact Pearson Support

Pearsonl Support is available to assist 24 hours a day, 7 days a week using email or online chat.

To contact technical support:

  1. Click 24/7 Customer Support on the Course Home menu.
  2. Click either 24/7 CHAT or 24/7 EMAIL, depending on the type of interaction you prefer.

You can also access these options at support.pearson.com/getsupport.

To display information you may need to provide to the support representative:

  1. Click Course Home > 24/7 Customer Support.
  2. Click USER AND SESSION INFORMATION.

Note: If your MyLab has been updated since you copied it from the catalog, an alert may appear on the page. Follow the directions to find the new version of the course in the catalog. If you decide to update the course, any existing grades, students, or content changes you made will not be moved to the new course.