Contact Pearson Support

Updated 19 Feb 2024

Pearson Support is available to assist 24 hours a day, 7 days a week using online chat. You can also browse and search for articles yourself and find your own answers without speaking to a support agent.

You access technical support at AskPearson.

Information you may need to provide to the support

1. Click About This Course in the top-right corner of any course window.

   The window provides information about your course, computer, and browser. Use the Next button to see all pages of the information.

2. Copy and save this information from the Support window into another application to have it ready for the support representative.

If your MyLab has been updated since you copied it from the catalog, an alert may appear on the page. Follow the directions to find the new version of the course in the catalog. If you decide to update the course, any existing grades, students, or content changes you made will not be moved to the new course.