Username and Password Guidelines

Keep your account safe and secure! Do not share your username and password with anyone. Use the following guidelines for creating a secure username and password.

Username

Your username:

• Must be between six and 50 characters long.
• Can contain any letters from a to z and any numbers from 0 through 9.
• Can contain spaces and some special characters, including @ (at sign) . (period) - (hyphen or dash) _ (underscore).
• Can contain non-English characters (such as é).
• Is not case-sensitive.

Password

Your password:

• Must be between eight and 32 characters long.
• Must include at least one number or special character and one letter.
• Can contain any letters a to z and any numbers from 0 through 9.
• Can contain some special characters, including @ (at sign) . (period) - (hyphen or dash) _ (underscore).
• Cannot contain spaces or non-English characters (such as é).
• Is case-sensitive.
• Must be different from your first name, last name, and username.

Password Security

To help make your password more secure:

• Do not include in it any personal information, such as your first name, last name, username, or birth date. Avoid regular words from a dictionary.
• Replace letters with numbers. You might use the number 3 instead of an e, a 1 instead of an i, or a zero instead of an o. For example: b0st0ndud3 (bostondude) or 1mag1n3that (imaginethat).
• Create a phrase instead of just one word (for example, MyGrade100).
• Use an alternate spelling like those in text messaging (for example, fud for food).
• The more random a password is, the more secure it becomes. For example, the password kH24762iED is much stronger than 1biggertree.

If you need more help creating a secure username and password, contact Support.