App Help
The following articles provide additional assistance in dealing with issues you may encounter.
All Platforms
Feature Use
- Accelerated Curriculum: Locate Shared Notebooks
- Access App Log Files
- App Logout
- Assessment Manager Reports
- Configuration Code Settings
- Create and Share Annotations
- Disable Auto Capitalization, Spell Check, and Other Keyboard Features
- Exercises with Only Open-Ended Questions Aren't Shown as Completed
- Keyboard, Mouse, and Trackpad Use
- Navigate to the Notebook from a Cold Write Assessment
- Pause, Resume, Lock, and Reset Assessments
- Rubric Scores Not in Student View
- Review App Log Files
- Ruler Tool Doesn't Have an Accurate Scale
- Selector for Exercises isn't Listed when Navigating in the Unit Library
- Shared Notebook Error Recovery
- Students and Teachers Should Not Log into the Same Device
- Students Need to Check Answers to Ensure Exercises Are Complete
- Student Scores Unavailable for Assessments in Version 2.1.2 of the App
- Take Screen shots of Interactive Card Sorts
- Teachers Can Interact with Answers on the Correct Answer Tab While in Preview
- Teacher Task Notes Are Only Saved Locally
- Where Can Students Find the Maximum Number of Points for Each Question?
Known Issues
- Content Notes
- App Doesn't Show Multiple Correct Answers
- Calculator Unavailable in Some Math Assessments
- English Language Arts Annotation Tip
- Math Standard Clusters Misnamed
- Multi-part Questions that are Partially Answered May Show Status as Answered
- Reports May Display Multiple Performance Hexagons
- Ruler and Protractor Tool Don't Appear in Some Assessments
- Students Can Revise Some Drag and Drop Answers After Scoring But Changes are Not Saved
- Students Can See Total Scores Before Scores Released
- Unlocked Quizzes May Appear as Locked
Chromebook
Feature Use
- Adding Multiple Charts Creates New Pages in Notebook
- Book Builder Feature Differences
- Book Tools Available in Notebooks in Some Apps
- Chrome Operating System Tips and Techniques
- Google Drive Link
- Microphone Tool Availability in Notebook
- Personal Notebook Headers
- Shared Devices Policies
- Stamp Tool Categories
- Students See Empty Scoring Rubric Before Scores are Released
- Unit Manager is Equivalent to Unit Library
- Web Link Tool Available in Chromebook Notebook
Known Issues
- Visual Focus Indicator May Not Be Present When Using a Keyboard
iOS
Feature Use
- Download/Update Content on the K-1 App
- Update Content for K-1 App
- Snapshot Camera Force Crops Pictures
Known Issues
- Assessment Timer May Show Incorrect Lapsed Time
- Assessments Requiring Manual Entry of Total Scores May Show Status as Partially Scored
- Close Keyboard Command Does Not Respond Consistently
- Scrolling a Scored Assessment Drawing Box Issue
- Tapping Fast Forward Stops Video Playback
- Workarounds for Student Picture Password Login Pauses
- Wrong Navigation Occurs After Submitting Fixed Assessment
Windows
Feature Use
Known Issues
- App Doesn’t Download Lessons and Classwork with Low Battery Power
- Class Roster Not Shown when Using Grade Selector
- Drag and Drop Sorting Using a Touchscreen
- Higher Resolution Screens Display ePubs with Significant Waterspout
- Inconsistent Behavior Reported in Portrait Mode
- Magnification Setting is Retained
- Math Exercises Tab Missing
- Rich Text Tools May Not Always Be Available when a Physical Keyboard is in Use
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