Troubleshooting

The Connect with Pearson page will locate your rep and their contact information, after you enter your institution, location, and discipline information.

When you copy a course, the copy includes all your assignments but not due dates, because the original due dates are typically in the past.

Similarly, it doesn't include student names or grade information, as that information doesn't apply to the new course.

To use copied assignments, assign each a due date and then publish it.

1. Register as a instructor if you don't already have a Pearson instructor account.

2. Sign in, then create your course.

3. Create assignments and review course settings.

4. When you're ready, send the course invitation link on the My courses page to students so they can access your course. (If you and students access the course from an LMS, you don't need this link.)

When you pair a course through your LMS, the process creates a duplicate of your course. You can use either course—make the decision based on whether you have more students in one section than the other—then have students in the course you're discarding register in the correct course.

Students must use the same user name and password as when they accessed the course you're discarding or they will be prompted to purchase the course again.

In future, add Revel content to an LMS before you pair courses to avoid creating course duplicates.

If your TA access Revel through an LMS link, the LMS does not recognize the TA role and changes the TA back to a student.

To avoid this status change, tell your Revel TAs to access Revel from the My courses page rather than through the LMS course link.

Students with multiple Pearson accounts may have tried to open Revel with account credentials for another Pearson product. Contact Pearson Help & Support and ask which user name and password the student should use for Revel.

If students have an active subscription to a previous version of a book, or a course on an earlier version of Revel, they should also contact Pearson Help & Support to get access to the updated version. They don't need to purchase a new access code.

You can browse Revel offerings in a number of subject areas, or look for your course materials by ISBN number to see more information. More course materials are added regularly.

Alternatively, you can create a course, look at its materials, and then delete the course. There is no charge to you or students until you invite them and they join the course.

Assignments appear to students as a collection of book icons for readings and star icons for scorable items, such as assessments and concept checks.

Before students start work, these icons are empty outlines. When students start work, icons are half filled, and when the work is complete and submitted, icons are filled. This visual cue shows students how they're progressing and where they may have missed a question.

You can allow late submissions and set penalties for late work on the Settings page.

If the unlimited option appears for an assessment type on the Settings page, you can allow unlimited tries for questions in that assessment type. Typically, this option appears for computer science questions, as well as for concept checks and some drag-and-drop questions.

You may see this situation in assignments that include several items. Each item's time on task is rounded up to the nearest minute. As a result, the overall assignment time, which is rounded only after totaling all assigned items, may be smaller than the sum of the individual times.

If an assignment includes readings with embedded questions and you expand the assignment to show all items, the Gradebook shows summary points for the reading and points for the concept check that's embedded in the reading.  Don't worry, the points aren't counted twice!