Use diagnostics

Updated 16 Feb 2024

Pearson Support uses diagnostics to pinpoint your issues opening Revel and eText content.

Blackboard (Revel and eText integration)

Depending on your Blackboard version, do one of the following:

• Select Tools from the left navigation and then Content Market Tools.

  and

• Under Books & Tools in the left navigation, select View course & institution tools.

  

Then select Pearson Diagnostics.

or

To create a .txt file for Pearson Support, select Export to File.

Blackboard (Access Pearson integration), Canvas, D2L Brightspace, Moodle, Sakai, and Schoology

1. From your LMS course, select the Revel and eText or Access Pearson link. For Barnes & Noble, Follett-Willo, RedShelf, or VitalSource, select the Course Materials link. If applicable, select the Launch Courseware or Access Courseware link.
   Don't see the link?

   Barnes & Noble, Follett-Willo, RedShelf, or VitalSource

   You course might be set up to open Pearson through a bookstore.

   Barnes & Noble

   1. Select the Course Materials link.
   2. Select Launch Courseware to open Pearson or Want to opt-out?, if desired.

      

   Follett-Willo

   Select the Pearson Course Materials link. Check your opt status and then launch the course.

   RedShelf

   1. Select the Course Materials link. If you're opted in to access your course content, select the item under Your Materials.

      

      If you'd like, select Opt Out.

      

   2. Select Access courseware.

      

   VitalSource

   1. Select the Course Materials link.

   2. Select Launch Courseware to open Pearson. You can also opt-in or opt-out.

      

   Blackboard

   Select the content area in the left navigation and then the Access Pearson icon. Or, under Books & Tools, select View course & institution tools. Then select Access Pearson under Available tools.

   

   Brightspace

   Select the Revel and eText or Access Pearson link under Content Browser.

   or

   Canvas

   Select the Revel and eText, Pearson, or Access Pearson link.

   or

   Moodle

   Select the Revel and eText or Access Pearson link.

   or

   Sakai

   Select the Access Pearson link from the left navigation.

   

   Schoology

   Select the Access Pearson link from the left navigation.

   

2. Select Diagnostics from the Options menu.

   

3. To create a .txt file for Pearson Support, select Download.

To identify your integration, look for the Launch Type in Diagnostics.