Troubleshooting

Check with your instructor if you need help finding the link or tools.

Select forgot username or password to get an email with your username and a link to reset your password. Allow cookies or delete browser cached files.

Allow cookies if you're using Safari and then open your Revel or eText content.

Close the applicable windows or tabs and return to LMS. Open your Revel or eText content.

If you're using Safari, see link accounts multiple times.

Return to your LMS course and choose to:

• Sign out of your LMS and sign in with a different LMS account.
• Open Pearson to sign in with a different Pearson account, or create a new account.
• Contact Pearson Support to have them unlink your accounts.

Close the browser and start again. Always sign out of Pearson.

Open Pearson and try again.

If the date or clock for your computer or other device is set wrong for your time zone, you get an error. For example, Pacific is the default for computers with the Windows operating system. If you manually change the clock or switch the time zone without immediately making sure the clock—automatically or manually—matches the time zone, you see the error.

Switch to the correct time zone or check that the date and time are right for your time zone. If your clock is set manually—not from a network or Internet server, it should be close to the time according to the World Clock.

There might be an issue with the linked Pearson and LMS accounts.

Please contact Pearson Support. Give them the text or screenshot of the error message, diagnostics, and the username of the Pearson account you previously linked to your LMS account.

Your instructor might not have finished adding or copying Revel or eText content to your LMS course.

Have your instructor check the course association.

Open your Revel or eText content to check the product's Help for supported browsers.

When you open a Blackboard course calendar containing Revel or eText assignments with due dates, you see “Error getting events."

Select OK to see the calendar without Revel or eText assignments.

Delete cached data, enable cookies, or resolve security conflicts. If that doesn't work, contact Pearson Support.