Tips on using players
While you are working in the MyLab player, you can select the help icon 
at the bottom of the player window to for details on using the player.
Here are some answers to questions you may have about doing homework, tests, or quizzes in your player.
- Which browser works better on a Macintosh?
Pearson recommends that you use Safari when you are working in the player. Although you can use Firefox on the Macintosh, the player works better in Safari.
- Can I do my assignments on my smartphone?
The current release of the player is supported and tested only on touch-screen devices such as iPads and Android or Windows tablets. Doing assignments on your smartphone may not provide the best experience.
- What happens if my homework session expires?
If you start a homework assignment and then stop without closing the player, the player will time out after a period of time. After the designated period of inactivity, the player displays a prompt letting you know that it will save the work you've done so far and end the session in five minutes. The prompt also gives you the option of continuing work on the homework before the five-minute countdown ends.
- Why can't I view media such as videos or animations?
To display media on a PC or laptop, you must install the appropriate plug-in or player (for example, PDF Reader). To install a plug-in or player, use the Browser Check.
If you are using a tablet, the media may be an unsupported media type such as Flash that does not work on mobile devices. In this case, you see a message telling you to work on a PC or laptop to view the media.
- Why is my test shown as incomplete?
Once you enter a test, you must remain in it until you have completed and explicitly submitted it. Do not click the browser Back button or links to other pages in your course until then. Navigating to other pages ends your test session and flags your test as incomplete.
Depending on how your instructor set up the test, you can resume the incomplete test on your own, or you may need your instructor's permission. In some cases, you may not be able to access any other part of your course before you get your instructor's permission to finish the test.
- Why can't I access questions I answered previously after I save a test for later? If you to have saved an incomplete test to work on later, you are not allowed to go back to questions that you answered before you saved the test for later. You can go back to questions that you worked on in the same session, but after you have saved the test for later these questions are hidden.
- Can I copy and paste text in the player window?
You can copy and paste text in a question. Select the text you want to copy and then type Ctrl-c. To paste the text you just copied, type Ctrl-v. Use the Control key on both Mac and PC. See Use keyboard shortcuts for details.
- Why don't I see a grade for my essay question?
If you are reviewing a test or quiz that includes essay questions