Working with the Transaction History

On the History tab, you can view details for a user's transactions, including online or PayPal payments (U.S. only) or access code registrations, and issue refunds.

To view a user's history details:

1. Search for a user and click the Username.
2. Click the History tab on the Manage User page.
3. To filter subscriptions by whether they are active, select from the Show menu:
   • Active: Shows active subscriptions to products the user can currently access.
   • Inactive: Shows subscriptions to products that reached their expiration date and can no longer be accessed by the user.
4. Select to display Active products. If there are active products, they will be listed.
5. Select a product. Information about the subscription displays along with a transaction history (for example, when the subscription was created, when the access code was used last).
6. To see detailed information about the transaction associated with the user, click the expand icon next to the event.