Issuing a Refund

You can view or issue a refund for a user's online payment or PayPal purchase of access to a Pearson product.

To issue a refund:

1. Click the History tab on the Manage User page.
2. Filter the transactions to display the one you want.
3. Click the name of the product associated with the transaction to be refunded.
4. Click Give refund. The Issue a Refund page appears.
5. Enter the Shopping Cart ID. This could be a Merchant ID or Comergent. You can click the Products Detail link to view more information.
6. In the Amount box, enter the total monetary amount to be refunded.
7. From the Reason Code list, select the reason for the refund.
8. If the user's subscription to the product are no longer valid, click Remove Subscription.
9. In the Notes box, enter any comments you have on the refund such as the reason for the refund. For example, a user might have registered for the wrong product.
10. Click Refund. The Manage User page appears indicating the product and refund amount.