Acceptable Characters

Keep your account safe and secure! Observe the following rules for login names, passwords, and email addresses.

General Rule

Do not use the same password you use on your debit/credit card, banking or other financial accounts.

Rules for Login Names and Passwords

• Your login name must have at least 4 characters and up to 64 characters.
• Your password must have at least 8 characters (up to 32) and at least one number and one letter.
• To make your password secure, do not use any personal information, such as your birth date, and do not use regular words from a dictionary.
• Make sure your login name and password are different.

Passwords: Mix things up!

Here are some suggestions to help make your password more secure:

• Replace letters with numbers, for example, use the number 3 instead of an e, a 1 instead of an i, or a zero instead of an o. For example: b0st0ndud3 (bostondude) or 1mag1n3that (imaginethat)
• Create a phrase instead of just one word, for example: MyGrade100
• Use an alternate spelling like those in text messaging, for example: fud for food

Characters You Can Use

You can use any of the following characters in login names, passwords, and email addresses:

• Any letters from a to z: You can use uppercase letters to make the password and email address easier to remember. However, they are saved as lowercase to make sure they are unique.
• Any numbers from 0 through 9
• These special characters: @ (at sign) . (period) - (hyphen or dash) _ (underscore)

Characters You Cannot Use

In login names, passwords, and email addresses, do not use:

• Characters or symbols other than those listed above
• Spaces
• Non-English characters (such as é)

Important: If your email address contains unsupported characters, you will not receive communications from Pearson or emails from your instructor. For information on creating a new email address to use with your Pearson account, see Email Address.

If you need more help, contact Pearson Support.