Diagnostics

Provide diagnostics when you contact Pearson Support.

Don't know your integration? Depending on how your course is set up, there are different ways to access diagnostics. Check with your instructor if you're not sure which of the following instructions apply.

Blackboard (MyLab and Mastering integration)

These instructions cover how to get diagnostics for the MyLab and Mastering integration. If you're using the Access Pearson integration, see Blackboard (Access Pearson integration only).

Blackboard (Access Pearson integration), Canvas, D2L Brightspace, Moodle, Sakai, and Schoology

1. From your LMS course, select the MyLab and Mastering or Access Pearson link. For Barnes & Noble, Follett-Willo, RedShelf, or VitalSource, select the Course Materials link. If applicable, select the Launch Courseware or Access Courseware link.
   Don't see the link?

   Barnes & Noble, Follett-Willo, RedShelf, or VitalSource

   Your course might be set up to open MyLab and Mastering through a bookstore. For instructions, select your bookstore below.

   Not sure how to find the bookstore link? The name and location of the link depends on the course setup. The link is usually named Course Materials. Check the instructions below. If you still have trouble, contact your instructor.

   Barnes & Noble

   1. Select the Course Materials link. The name and location of the link depends on the course setup.
   2. Select Launch Courseware.

      

   Follett-Willo

   Select the Pearson Course Materials link. The name and location of the link depends on the course setup.

   RedShelf

   1. Select the Course Materials link. The name and location of the link depends on the course setup.
   2. Select Access courseware.

      

   VitalSource

   1. Select the Course Materials link. The name and location of the link depends on the course setup.

   2. Select Launch Courseware.

      

   Blackboard

   Depending on your Blackboard version, do one of the following:

   • Select the content area in the left navigation and then the Access Pearson icon.

     

   • Under Books & Tools, select View course & institution tools. Then select Access Pearson under Available tools.

     

   Canvas

   Select the MyLab and Mastering or Access Pearson link in Course Navigation.

   or

   D2L Brightspace

   Depending on how your course is set up, do one of the following:

   • Select the MyLab and Mastering or Access Pearson link under Content Browser.

     or

   • Select the MyLab and Mastering or Pearson Access widget.

     

     or

     

   Moodle

   Select the MyLab and Mastering or Access Pearson link.

   or

   Sakai

   Select the Access Pearson link from the left navigation.

   

   Schoology

   Select the Access Pearson link from the left navigation.

   

2. Select Help & Support.

   

3. Select Diagnostics.

   

4. To create a .txt file for Pearson Support, select Download Diagnostics.

   

To identify your integration, look for the Launch Type in Diagnostics.

 

Updated 23 Sep 2024