Diagnostics

Provide diagnostics when you contact Pearson Support.

Don't know your integration? Depending on how your course is set up, there are different ways to access diagnostics. Check with your instructor if you're not sure which of the following instructions apply.

1. From your LMS course, select the Access Pearson or MyLab and Mastering link. For Barnes & Noble, Follett-Willo, RedShelf, or VitalSource, select the bookstore link. The link is usually named Course Materials and could include the bookstore name. If applicable, select the Launch Courseware or Access Courseware link.
   Don't see the link?

   Barnes & Noble, Follett-Willo, RedShelf, or VitalSource

   Your course might be set up to open MyLab and Mastering through a bookstore. For instructions, select your bookstore below.

   Not sure how to find the bookstore link? The name and location of the link depends on the course setup. The link is sometimes named Course Materials and may include the name of the bookstore. Check the instructions below. If you still have trouble, contact your instructor.

   Barnes & Noble

   1. Select the Course Materials link. The name and location of the link depends on the course setup.
   2. Select Launch Courseware.

      

   Follett-Willo

   Select the Pearson Course Materials link. The name and location of the link depends on the course setup.

   RedShelf

   1. Select the Course Materials link. The name and location of the link depends on the course setup.
   2. Select Access courseware.

      

   VitalSource

   1. Select the Course Materials link. The name and location of the link depends on the course setup.

   2. Select Launch Courseware.

      

   Blackboard

   Depending on your Blackboard version, do one of the following:

   • Select Tools or the content area in the left navigation and then the Access Pearson icon.

     

   • Under Books & Tools, select View course & institution tools. Then select Access Pearson under Available tools.

     

   Canvas

   Select the Access Pearson or MyLab and Mastering link in Course Navigation.

   or

   D2L Brightspace

   Depending on how your course is set up, do one of the following:

   • Select the Access Pearson or MyLab and Mastering link under Content Browser.

     or

   • Select the Access Pearson or MyLab and Mastering widget.

     

   Moodle

   Select the Access Pearson or MyLab and Mastering link.

   or

   Sakai

   Select the Access Pearson link from the left navigation.

   

   Schoology

   Select the Access Pearson link from the left navigation.

   

2. Select Help & Support.

   

3. Select Diagnostics.

   

4. To create a .txt file for Pearson Support, select Download Diagnostics.

   

To identify your integration, look for the Launch Type in Diagnostics.

 

Updated 26 Nov 2024