Use diagnostics

Provide Pearson Support diagnostics when you contact them.

Access Pearson or Access Pearson Codeless integration (LTI 1.3)

  1. From your LMS course, select the Access Pearson link. For Barnes & Noble, Follett-Willo, RedShelf, or VitalSource, select the Course Materials, Access Courseware, or Launch Courseware link. Don't see the link?
  2. On the Pearson Home page, select Diagnostics from the Options menu.

    Diagnostics button

  3. To create a .txt file for Pearson Support, select Download.

    Download button

To identify your integration, look for the Launch Type in Diagnostics.

Launch Type

Revel and eText or Partner CPI integration (LTI 1.1)

  1. From your LMS course, select the Revel and eText link. For Barnes & Noble, Follett-Willo, RedShelf, or VitalSource, select the Course Materials, Access Courseware, or Launch Courseware link. Don't see the link?
  2. On the Pearson Home page, select Diagnostics from the Options menu.

    Diagnostics button

  3. To create a .txt file for Pearson Support, select Download.

    Download button

To identify your integration, look for the Launch Type in Diagnostics.

Launch Type

 

Updated 25 Nov 2024