Diagnostics

Check the Launch Type in Diagnostics or the information below to identify which integration was set up for you. Contact your LMS administrator if you're still unsure.

Direct integration

You'll generally see Direct integration links in modules and other content areas of your course. You don't access these links from the left navigation, except in Blackboard and Moodle. These links often include the MyLab or Mastering product name. For example, Mastering Biology - Student Resources.

Access Pearson integration

The tool for the Access Pearson (LTI 1.3) integration is usually named Access Pearson.

MyLab and Mastering integration

The tool for the MyLab and Mastering ( LTI 1.1) integration is usually named MyLab and Mastering.

Partner CPI or Access Pearson Codeless integration

The location of the link to access the Pearson Home page from the Barnes & Noble, Follett Willo, or VitalSource integrations varies. From your LMS course, select the Course Materials, Access Courseware, or Launch Courseware link.

1. Select the Access Pearson link. For Barnes & Noble, Follett Willo, RedShelf, or VitalSource, select the bookstore link. This is sometimes named Course Materials. Then select the Access Courseware, or Launch Courseware link. Don't see the link?
2. Select Open Pearson.
3. Select the Help & Support tab.

   

4. Select Get Diagnostics.

   

5. To create a .txt file for Pearson Support, select Download Diagnostics.

To identify your integration, look for the Launch Type in Diagnostics.

1. To open the Pearson Home page, select the MyLab and Mastering link. For Barnes & Noble, Follett Willo, RedShelf, or VitalSource, select the bookstore link. This is sometimes named Course Materials Then select Access Courseware, or Launch Courseware link. Don't see the link?
2. Select the Help & Support tab.

   

3. Select Get Diagnostics.

   

4. To create a .txt file for Pearson Support, select Download Diagnostics.

   

To identify your integration, look for the Launch Type in Diagnostics.