Updated 26 Sep 2023

Download diagnostics to provide Pearson Support when you contact them.

Select your LMS under your integration below for how to access diagnostics.

MyLab and Mastering or Partner CPI integration (LTI 1.1)

Access Pearson or Codeless Inclusive Access integration (LTI 1.3)

Direct integration

  1. Select the Integration Support link. This is under Integration Specific Links in the following example.

    Integration Support link

  2. Select Load Integration Support in a new window to open support tools in a new window or tab.

    Link to open support options in a new window or tab

  3. To create a .txt file, select Download Diagnostic Information.

    Download diagnostics button