Diagnostics
Download diagnostics to provide Pearson Support when you contact them.
Select your LMS under your integration below for how to access diagnostics.
Not sure which integration you're using?
Check the Launch Type in Diagnostics or the information below to identify which integration was set up for you. Contact your LMS administrator if you're still unsure.
| Integration type | Launch Type |
| Access Pearson, including Pearson Seamless | Standard integration LTI 1.3 |
| MyLab and Mastering | Standard integration LTI 1.1 |
| Access Pearson Codeless | Channel partner integration LTI 1.3 |
| CPI Partner | Channel partner integration LTI 1.1 |
Direct integration
You'll generally see Direct integration links in modules and other content areas of your course. You don't access these links from the left navigation, except in Blackboard and Moodle. These links often include the MyLab or Mastering product name. For example, Mastering Biology - Student Resources.
MyLab and Mastering integration
The tool for the MyLab and Mastering ( LTI 1.1) integration is usually named MyLab and Mastering.
Access Pearson integration
The tool for the Access Pearson (LTI 1.3) integration is usually named Access Pearson.
Partner CPI or Access Pearson Codeless integration
The location of the link to access the Pearson Home page from the Barnes & Noble, Follett Willo, or VitalSource integrations varies. From your LMS course, select the Course Materials, Access Courseware, or Launch Courseware link.
MyLab and Mastering or Partner CPI integration (LTI 1.1)
Blackboard
Blackboard Ultra
- From your Blackboard course, select View course & institution tools under Books & Tools.
- Under Tools in this course, select the Pearson icon.
- Under Tools in this course, select the Expand icon
and then Pearson Diagnostics. 
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To create a .txt file for Pearson Support, select Export to File.
Blackboard Original
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From your Blackboard course, select Tools from the left navigation and then Content Market Tools.
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Select the Pearson MyLab & Mastering icon under Used in this course.
- Under Support Tools, select Diagnostics.
- To create a .txt file for Pearson Support, select Export File.
Blackboard Tool
- From your Blackboard course, select Tools from the left navigation.
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Select Pearson's MyLab & Mastering.
- Under Support Tools, select Diagnostics.
- To create a .txt file for Pearson Support, select Export File.
Canvas, D2L Brightspace, Moodle, Sakai, and Schoology
- To open the Pearson Home page, select the MyLab and Mastering link. For Barnes & Noble, Follett Willo, RedShelf, or VitalSource, select the Course Materials, Access Courseware, or Launch Courseware link. Don't see the link?
- Select the Help & Support tab.
- Select Get Diagnostics.
- To create a .txt file for Pearson Support, select Download Diagnostics.
To identify your integration, look for the Launch Type in Diagnostics.
Access Pearson or Access Pearson Codeless integration (LTI 1.3)
Blackboard, Canvas, D2L Brightspace, Moodle, Sakai, and Schoology
- To open the Pearson Home page, select the Access Pearson link. For Barnes & Noble, Follett Willo, or VitalSource, select the Course Materials, Access Courseware, or Launch Courseware link. Don't see the link?
- Select Open Pearson.
- Select the Help & Support tab.
- Select Get Diagnostics.
- To create a .txt file for Pearson Support, select Download Diagnostics.
To identify your integration, look for the Launch Type in Diagnostics.
Direct integration
- Select the Integration Support link. This is under Integration Specific Links in the following example.
- Select Load Integration Support in a new window to open support tools in a new window or tab.
- To create a .txt file, select Download Diagnostic Information.
Updated 29 Mar 2024