Updated 19 Dec 2022

Diagnostics help pinpoint your issues using MyLab and Mastering for your LMS. Download diagnostics to provide Pearson Support when you contact them.

Select your LMS under your integration below for how to access diagnostics.

MyLab and Mastering integration

Pearson integration

Direct integration

  1. Select the Integration Support link. This is under Integration Specific Links in the following example.

    Integration Support link

  2. Select Load Integration Support in a new window to open support tools in a new window or tab.

    Link to open support options in a new window or tab

  3. To create a .txt file, select Download Diagnostic Information.

    Download diagnostics button