Troubleshooting
Run into trouble? Here are some potential solutions.
Socket_RP_84 error
Open the Pearson Home page again and select Authorize when prompted.
My assignment or tool links don't work in a copied course
Pair the copied LMS course with the same MyLab and Mastering course paired with the original LMS course. Don't change the original assignment settings.
Problems accessing MyLab and Mastering from a mobile device
You need to use MyLab and Mastering from a laptop.
To do lists, tasks, and calendars
These might not be supported in your LMS course.
Mastering courses
Course groups for Mastering
Sorry, Mastering doesn't support course groups.
Due dates for a Mastering assignment don't match the time zone
Check the time zone that applies to all Mastering assignment dates. See Mastering Help for instructions.
Updated 16 Apr 2024