Mastering items are the items that appear in standard assignments and Adaptive Follow-Up assignments. If you encounter an issue with an item from the textbook publisher, follow these steps to report it. (This process doesn't apply to any customized
My Items.)
- Open the item in the course's Item Library to see whether the item may already have been revised and republished. If it has been republished, you can update your assignment to include the republished version.
- If the issue is still present, select
Contact the Publisher to provide details.
You can also access this link from other convenient locations in Mastering, when you are:
- Reviewing a student's work on the Item Work page.
If the issue being reported is related to or dependent upon a specific student's submitted answer, please open Item Work for that student, and then use the Contact the Publisher link on that page. This automatically reports the student's actual answers, any randomized values they saw, and other interactions.
- Creating or editing an assignment on the Select Content page or the Organize Content page
- Enter your question/comment about the item.
For a
mobile-ready item, be sure to indicate whether the problem appears on a smartphone, tablet, or both, and include details in the comment box.
- To attach a screenshot or another file to add more detail, select Choose File, navigate to select the file, and then click Open.
- You can attach one file with your submission. If you attach another file, it replaces the earlier attachment.
- The file must be saved on your computer or a network location that you can access. Acceptable file formats are .jpg, .png, .pdf, .doc, .docx, .rtf. Maximum file size is 3 MB.
- Select Submit to send your text and optional attached file to the publisher.
Important: Don't rely on student feedback on assigned items for resolving time-sensitive issues. Those comments are not processed until the next publisher review of the Item Library.